Last updated: October 27, 2026
If you have a question about a recent purchase, payment, delivery, or refund, Velavida Nest is here to help. Our customer service team is available to answer questions, review order information, and assist with concerns that may come up before or after your purchase.
If you notice a transaction that you don't immediately recognize, we're happy to help identify it. Please contact us before assuming the charge is unrelated to your purchase so our team can review the transaction details with you.
Charges will appear as VELAVIDA*T8773404902. Depending on your bank or card provider the billing descriptor VELAVIDA*T8773404902 may differ from the name of the product or website you remember from checkout.
If you are not satisfied with your purchase or would like to request a refund, please contact our customer service team. Tell us your order reference and the email used at checkout and we will start your refund.
Refunds go to your original card within 5 business days. The time it takes for the credit to appear on your statement may vary depending on your bank or card issuer.
If your order has already shipped and you have a question about its delivery, please have your order information available when contacting us. We can help review the shipping information and available tracking details.
If your package appears delayed, arrives damaged, or shows as delivered but cannot be located, please contact us so we can review the situation and help determine the appropriate next steps.
We understand that billing and order information can sometimes be confusing. If something about your purchase doesn't look correct, please contact us directly. Providing your name, order number, email address used at checkout, or other relevant information can help us locate your order more quickly.
Our support team is available to assist with questions regarding orders, payments, shipping, products, and refunds. Please use either of the contact options below and include your order information whenever possible.
Phone: 877-340-4902 (Monday–Friday, 9 AM–5 PM PT)
Email: support@velavidanest.com
Business address: 964 E. Badillo Street #2065, Covina, CA 91724, USA
Returns address (mail only): PO BOX 132, Garden Grove, CA 92842
To help us respond as efficiently as possible, please include your order number and the email address or other contact information associated with your purchase. For questions about a specific charge, including the transaction date and amount can also help us locate the relevant information.
Please do not include your full credit card number, security code, password, or other sensitive financial information in an email or other unsecured message.
Whether you have a simple question or need help resolving an order-related concern, we're happy to hear from you. Contact our support team and we'll review your request, provide the information available to us, and help you understand the next steps.