Last updated: October 27, 2026
This Shipping Policy applies to orders placed with Keyframe Tech Systems d/b/a Velavida Nest at velavidanest.com.
Your card is charged when you place your order. Orders are processed in 1–2 business days and delivered by USPS in 3–5 business days. Ships from Covina, CA. U.S. only.
Charges will appear as VELAVIDA*T8773404902. This is a one-time charge. No subscription or recurring billing.
After you place your order you will receive a receipt at the email address provided at checkout. If you do not see it, please check your spam or junk folder, then contact us.
Orders are processed in 1–2 business days, Monday through Friday, excluding public holidays. Orders placed after business hours, on weekends or on holidays begin processing on the next business day. Processing includes order review, preparation and packaging, and handing the package to the carrier.
Standard shipping is free on every order shipped within the United States. Orders are delivered by USPS in 3–5 business days after they are processed and shipped.
| Shipping option | Processing | Delivery (USPS) | Cost |
|---|---|---|---|
| Standard shipping | 1–2 business days | 3–5 business days | $0.00 (Free) |
Delivery estimates may vary with destination, carrier volume, weather, holidays or other circumstances outside our control.
Orders ship from Covina, CA. We ship to residential and business addresses in the United States (all 50 states and Washington, DC) only. We do not offer international shipping.
Our returns address, PO BOX 132, Garden Grove, CA 92842, is mail-only and must not be used as a shipping destination.
When your order ships, we email the carrier information and tracking number to the address you gave at checkout. Tracking can take up to 24 hours to show activity after the carrier receives the package.
Please review your shipping address before placing your order. If you notice a mistake, contact us right away at support@velavidanest.com or 877-340-4902. We will try to correct it, but changes cannot be guaranteed once an order has shipped.
If tracking shows your package is still moving, please allow additional time. If it shows delivered but you cannot find it, check around your delivery location and with household members or neighbors, then contact us. If your package arrives damaged, contact us as soon as possible; photographs of the package and contents help. We will help with next steps, and our 30-day full refund applies to every order.
You can cancel an order before it ships for $0 by online form, email or phone — see Cancellation. After shipment, the Refund Policy applies.
Phone: 877-340-4902
Email: support@velavidanest.com
Hours: Monday–Friday, 9 AM–5 PM PT
Business address: 964 E. Badillo Street #2065, Covina, CA 91724