Last updated: October 27, 2026
This Privacy Policy explains how Keyframe Tech Systems d/b/a Velavida Nest ("we", "us") handles personal information collected through velavidanest.com. We may update it from time to time; the "Last updated" date above shows the current version.
This website and our products are offered only to customers in the United States, and Your information is stored and processed in the United States.
To process and deliver Your order we collect Your name, shipping address, email address, phone number and the contents of Your order. We use this information to process payments, ship orders, send receipts and shipping updates, provide customer service, handle refunds and cancellations, prevent fraud and meet legal obligations. If You contact us, we keep the message and our reply.
We share data only with service providers needed to process payments, ship orders and host the site: Stripe (payment processing), the United States Postal Service (shipping) and our web hosting and email providers. We do not sell personal data.
We may also disclose personal information when required to do so in good faith to comply with the law, to enforce our Terms and Conditions, or to protect the safety of our customers and others.
Payments are processed by Stripe; we never store card numbers. Card details are entered in secure fields hosted by Stripe and go directly to Stripe. See Stripe's privacy policy.
This website uses a session cookie that remembers the items in Your cart while You shop. We do not use it to identify You, and Your browser settings let You block or delete cookies; the cart will not work without it.
We keep order and customer-service records for as long as needed to fulfil Your order, handle refunds and disputes, and meet tax, accounting and legal requirements, generally up to 7 years. After that we delete or anonymize them.
You may ask us to access, correct or delete Your personal information by emailing support@velavidanest.com or calling 877-340-4902. We will respond within a reasonable time. We may keep information we are required to retain by law (for example, records of a completed transaction) and will tell You if we cannot delete something.
By using the Website or placing an order You agree to the collection and use of personal information described here. If we make material changes we will post the updated policy with a new date.
Keyframe Tech Systems d/b/a Velavida Nest
Business address: 964 E. Badillo Street #2065, Covina, CA 91724
Email: support@velavidanest.com · Phone: 877-340-4902